Questions can be asked on this plugin’s WordPress.org support forum. There is no separate support site. You can also use the contact form.
EventFrame Plus Help
Before you post, name the plugin and describe the screen you are on. If a license is involved, say whether Plus is active. Do not paste a license key into a public forum. You can send a private note through the contact form instead.
Work from the WordPress admin screens named on this page. Save after each change so you can tell which setting caused the result. If you use a shortcode or a widget, include that shortcode or the widget name in your question. Say what you expected to see and what the screen showed instead.
Help for this plugin is the WordPress.org support forum plus the contact form. There is no separate support site. Questions about a grandslambert.com account or checkout belong with the company terms, not in a thread about a display setting. Use the contact form when the note should stay private. This help page does not replace the plugin privacy policy or the terms of use. When you write, repeat the steps you already tried, including the settings screen and any shortcode or widget, so the next reply can start from that point.
Setup
Install and activate EventFrame first. Activate EventFrame Plus, then enter the license key under Events → Settings → Plus. Add the save, waitlist, or calendar shortcodes or Elementor widgets on event templates. EventFrame does not include a Get Plus installer. You install this plugin yourself. Downloading or copying the plugin files does not activate the license.
Plus adds a saved-event box, a waitlist, an iCal download, and a host CSV export of RSVPs and waitlists. Those features stay off without an active license. iCal files are generated on your site. The CSV stays on your site. A guest waitlist entry stores a name and email address only when EventFrame allows guest RSVPs. Otherwise visitors must log in.
License activation and update checks send the license key, your site URL, and a site instance ID. They do not send free EventFrame RSVPs. The plan on the EventFrame Plus product page is one site, 10 sites, or unlimited, annual or lifetime. Free RSVP and My Events keep working without this license.
Contact
Questions about this EventFrame Plus Help can be sent through the contact form. GrandSlambert, Inc. also publishes https://grandslambert.com/.